You can reach us by phone at 325-356-5204, e-mail us at help@kegconnection.com 

30 Day No Hassle Returns - Satisfaction Guaranteed

We want you to feel confident with your purchase so within 30 days of purchase we offer a simple, easy return policy.

We offer a full refund on un-used/un-damaged returns. You are responsible for the cost of the return shipment.

If you need to start a return please start the process by emailing help@kegconnection.com

• What items can be returned?

  Kegconnection will accept all non-perishable items back. Customer is responsible for paying the shipping costs on the return and might be subject to a restocking fee.

• Can I return used equipment?

  Kegconnection only stocks quality equipment from the most trusted brands but If you are not fully satisfied with your equipment after using it we can offer you to the ability to return with a 30% restocking fee.

• Brew Systems

  Kegconnection does not accept any returns on large or custom order brew systems such as, but not limited to, the Spike Electric system, Sabco and Breweasy.  We will work with you and the company that manufactures these items if you have an issue. 

If you are returning an item outside of our 30 day window, you will be charged with a 20% restocking fee.

Order Cancellations

If you need to cancel your order please e-mail us at help@kegconnection.com immediately.

If an order has not shipped by the time Kegconnection makes contact, we can cancel the order and issue a full refund. If your order has already shipped we cannot recall it. It will be delivered and handled as a Order Return as outlined in our Return Policy. 

Warranty Issues, Damages, and Incorrect Orders

If in the first 72 hours after receiving your order you find your order is incorrect or contains damaged goods, we will ensure the issue is corrected. Regarding damaged packages, we highly recommend that you purchase the optional insurance from Route during the checkout process. This will protect you and your delivery in case the delivery driver damages your products during transit. If you knowingly choose to opt out of the insurance, we will still work with you but it will be at your expense. Just call us at 325-356-5204 or e-mail help@kegconnection.com . We strive to contact everyone back within one business day.

We ask that our customers please e-mail photos of damaged items to assist us in both the claims process and assist us in making Kegconnection better by improving our shipping practices and that of our shipping carriers. We will require photos in most cases to issue a new product or refund for damaged goods.

In the event Kegconnection needs to re-ship you a product due to it being wrong or defective, we will issue you a RMA, pre-paid shipping label and then ship immediately your replacement once we get notice the wrong/damaged product is back in route to us.

Pricing

Kegconnection maintains active pursuit of competitive pricing to offer you the lowest prices possible. So we are often adjusting pricing as well as creating new products. As such with human error, we sometimes add incorrect pricing to our website and reserve the right to not be held liable for grossly misprinted prices where we would take a loss to honor.

Site-Wide Sales Policy

We will, often, run site-wide sales where we discount the majority of products sold on our site by a specific percentage amount. While these are certainly site-wide sales, we do have to exclude some products from receiving the discounts due to the manufacturer's policies on fixed pricing for their products. Items from vendors including, but not limited to, Spike Brewing, Ss Brew Tech, Blichmann Engineering, Anvil, The Grainfather, Robobrew, Mash & Boil, and more will typically be excluded from site-wide sales but do sometimes have sales pricing for themselves given to us by our suppliers. If you have any questions regarding whether a product or bundle should qualify for our site-wide sale promotion, please don't hesitate to email help@kegconnection.com and we'll get you taken care of immediately! 

Shipping Policy

• $9.95 Flat Rate Shipping

  Residents within the continuous United States will receive a flat rate shipping fee of only $9.95 per order! For outside US and international orders, you can receive the best possible shipping rates by calling your order in to 325-356-5204

• Delivery

  Kegconnection ships most orders FedEx, UPS, or USPS with transit times being around 1 - 4 business days depending on where we’re delivering.

  Kegconnection ships from Comanche,  Texas so orders in the Northwest can expect longer lead times.

• Lost or Stolen Packages

• We highly recommend that you purchase the optional insurance from Route during the checkout process. Missing packages aren't awesome, but things do happen on rare occasion and the affordable insurance option will protect you and your purchase.

• First, be sure to confirm your shipping address, look for a delivery confirmation, and check with neighbors to see if they possibly accepted your package.

  If your package is a no-show 36 hours from delivery date provided by the courier, please contact us.

  Lost packages we will help resolve as we have recourse with FedEX, UPS, or USPS.

  Stolen packages cannot be replaced unless you purchase the Route insurance during checkout.

• Alaska & Hawaii

  Free shipping, flat-rate shipping and any shipping specials do not apply to AK and HI.

• If you have an emergency or special request shoot us an email. We’re happy to accommodate our fellow brewers!